Malaysia’s PDPA regulates the processing of personal data in commercial transactions, and the official guidance explains that a Personal Data Protection Notice should inform users how their personal data is processed. (PDP)
Effective Date: ongoing till revised
Company Name: MGH Consultancy Sdn Bhd
Website: mghconsultancy.com
MGH Consultancy Sdn Bhd (“we”, “our”, “us”, or “the Company”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, submit an enquiry, contact us through WhatsApp, email, phone, social media, or engage our services.
By using our website, submitting your information, or communicating with us, you agree to the terms of this Privacy Policy.
We may collect personal data from you directly or through our website, WhatsApp, phone calls, email, forms, social media, agents, developers, lawyers, or other relevant parties.
The personal data we may collect includes:
Full name
IC number / identification details
Contact number
Email address
Home address or correspondence address
Employment details
Salary and allowance information
Payslips or income documents
Existing loan or commitment details
LPPSA account or application details
Property details
Booking forms
Sale and purchase documents
Lawyer documents
Takaful or insurance-related information
Any documents required for eligibility checking, consultation, application preparation, or case follow-up
We only request information that is relevant to your enquiry, consultation, LPPSA application support, or related services.
We may collect your personal data when you:
Submit an enquiry through our website
Click our WhatsApp link or contact form
Send documents to us through WhatsApp, email, courier, or in person
Contact us through phone, social media, or messaging platforms
Engage our consultation or application support services
Are referred to us by agents, developers, lawyers, or third parties
Provide information during eligibility checking or document preparation
Use any online form, QR code, or lead form connected to our services
We collect and process your personal data for purposes including:
Responding to your enquiry
Checking your estimated LPPSA eligibility
Preparing repayment or financing estimates
Reviewing and organizing required documents
Assisting with LPPSA registration or application preparation
Coordinating with LPPSA, lawyers, developers, agents, valuers, banks, takaful providers, and other relevant parties
Following up your application or case status
Providing reminders, updates, and service communication
Maintaining internal records and case tracking
Improving our services, workflow, and client support
Complying with legal, regulatory, administrative, or internal requirements
Protecting the rights, interests, and safety of our company, clients, and team
To provide our services, we may need to disclose or share your personal data with relevant third parties, including:
LPPSA
JPPH or valuation-related parties
Lawyers
Developers
Property agents
Banks or financing institutions
Takaful or insurance providers
Courier or document delivery service providers
Government departments or authorities
IT system providers, cloud storage providers, or administrative support providers
Our directors, employees, consultants, representatives, or internal team members
We will only share information that is reasonably necessary for handling your enquiry, consultation, application, document preparation, or follow-up.
We do not sell your personal data to third parties.
By submitting your personal data to us, you consent to us collecting, using, storing, processing, and disclosing your personal data for the purposes stated in this Privacy Policy.
You also consent to us contacting you through WhatsApp, phone calls, SMS, email, social media, or other communication channels for service-related updates, reminders, enquiries, and follow-ups.
You may withdraw your consent by contacting us in writing. However, withdrawing consent may affect our ability to continue assisting your case or providing our services.
You are responsible for ensuring that all personal data and documents provided to us are accurate, complete, current, and not misleading.
Please inform us as soon as possible if there are any changes to your personal data, employment status, salary, contact details, property details, or other relevant information.
We are not responsible for any delay, rejection, loss, or issue caused by inaccurate, incomplete, outdated, or false information provided by you or a third party acting on your behalf.
We take reasonable steps to protect your personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Our protection measures may include internal access control, staff handling procedures, document organization, password-protected systems, and limited sharing of information based on case requirements.
However, please note that no internet transmission, WhatsApp message, email communication, cloud storage, or digital platform can be guaranteed to be fully secure. You acknowledge and accept the risks involved when submitting personal data through online or digital channels.
We will retain your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, including service delivery, record keeping, legal compliance, dispute resolution, and internal administration.
When your personal data is no longer required, we may delete, destroy, anonymize, or securely store it in accordance with our internal procedures and applicable laws.
You may request access to your personal data or request correction of inaccurate, incomplete, or outdated personal data by contacting us.
We may require verification of your identity before processing any request. We may also refuse or limit requests where permitted by law, especially where the request is unreasonable, repetitive, affects another person’s privacy, or is not legally required.
Our website may use cookies, tracking pixels, analytics tools, or similar technologies to improve user experience, measure website performance, understand visitor behaviour, and improve our marketing.
Cookies may collect information such as your browser type, device type, pages visited, time spent on the website, referral source, and general usage data.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
Our website may contain links to third-party websites, including WhatsApp, social media platforms, LPPSA-related websites, partner websites, or external resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their privacy policies before submitting any personal data to them.
From time to time, we may send you service updates, educational content, property financing information, LPPSA-related updates, promotional messages, or follow-up reminders.
You may opt out of marketing communication by contacting us or informing our team. However, we may still contact you for service-related matters, case updates, payment matters, document reminders, or important administrative communication.
If you provide personal data of another person to us, such as spouse, joint applicant, family member, client, purchaser, agent, lawyer, or developer contact, you confirm that you have obtained their consent to disclose their personal data to us for the relevant purposes.
You agree to indemnify us against any claim, complaint, loss, or liability arising from your failure to obtain such consent.
Some of our digital tools, cloud storage, communication platforms, or service providers may store or process data outside Malaysia.
By submitting your personal data to us, you agree that your personal data may be transferred, stored, or processed outside Malaysia where necessary for our business operations, system usage, communication, or service delivery.
We will take reasonable steps to ensure your personal data is handled securely.
Our services are intended for adults who are eligible to make property financing enquiries or applications. We do not knowingly collect personal data from children.
If we become aware that personal data of a child has been submitted without proper consent, we may delete or restrict the data where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or website practices.
The updated version will be posted on this website with the revised effective date. Continued use of our website or services after any update means you accept the revised Privacy Policy.
For any questions, access requests, correction requests, withdrawal of consent, or privacy-related matters, please contact:
MGH Consultancy Sdn Bhd
(DISCLAIMER)
MGH Consultancy Sdn Bhd collects and processes personal data for enquiry handling, LPPSA eligibility checking, document guidance, application support, case follow-up, and related service purposes. By submitting your information, you consent to our collection, use, storage, processing, and disclosure of your personal data to relevant parties where necessary. We do not sell your personal data.